Guarantee & Warranty
We grant the following guarantee/warranty on our products:
- We give a 10-year manufacturer's guarantee on the Anatomic saddle tree, except in the case of accidents or improper use.
- BENTAIGA and OMEGA saddles and products are covered by a statutory warranty of 2 years from the date of purchase. This warranty covers all defects that cannot be detected when the product is handed over. The warranty does not cover damage caused by wear and tear, accidents, improper use or the use of unsuitable products.
- The warranty also expires if parts of the saddle, including the saddle tree and the camber springs, are worked on or modified by third parties.
- A saddle is an object of use, so some wear and tear is to be expected. For your safety, we recommend regular inspection of stirrup leathers and girth straps and replacement if necessary.
- We select our leather carefully, ensuring that it is of the highest quality. Over time, the leather will change its appearance and surface structure through use and the influence of sunlight. To support the longevity of the leather and your saddle, storage in a dry place as well as thorough and regular care of the leather is necessary.